- 365 day returns
- Lowest price guarantee
- Store collection available
|Your order is eligible for FREE Standard delivery.|
|Standard Delivery (get it by 21-22 Dec)||£2.50|
|Express Delivery (get it by 19 Dec)||£4.95|
|Next Day Delivery (get it tomorrow)||£5.95|
|Orders over £40||FREE|
Standard Delivery - £2.50
Dispatch: Next working day
Delivery: Up to 2 working days after dispatch
In most cases, we dispatch by the next working day and you receive the delivery within 5 working days after placing your order. We will notify you when we have dispatched your order. In rare circumstances the product may not be stored in our warehouse and we need an additional day to bring the product from one of our stores.
Express Delivery - £4.95
Dispatch: Next working day if ordered after 10am | Same day if ordered before 10am
Delivery: Next working day after dispatch
Please note that the premium cost is for the delivery date - irrespective of the courrier service being used. Depending on the availability of courrier services at our warehouse in the evening and whether the next day is a working day or not, we may sometimes dispatch your order with Royal Mail 48hr Tracked on the same day, which ensures that you receive your order the day after tomorrow. We will notify you when we have dispatched your order.
FREE Standard Delivery over £40
Standard Delivery is FREE if you spend above £40.00. Your order will be sent using the Standard Delivery service. You can still choose Express Delivery at checkout if you want it delivered sooner.
Weekends and Bank Holidays
Please note that Weekends and Bank holidays are non-working days. For e.g. if you order on Friday afternoon and choose Express Delivery, we will dispatch your order on Monday and you will receive your order on Tuesday.
Collect your order in one of our stores
You can choose to have your order delivered to one of our two stores in London.
Please note that you will need to present a valid ID and the order confirmation email to collect your order.
Mon - Fri: 09:00 - 19:00
Sunday (Bank Holidays) : 11:00 - 18:00
Mon - Fri: 09:00 - 17:00
Sunday (Bank Holidays) : 11:00 - 17:00
Our Price Match Promise
We monitor the market daily to ensure that we are offering the best value. We are confident that you are paying the lowest delivered price for any particular item that is online in the UK.
If you find the same product at a lower price elsewhere online in the UK, including delivery charges, we will endeavour to match that price. If you have already purchased the item from us we will refund the difference within 7 days.
- We can only match identical items (including the colour and size variation), and where the competitor has the item in stock and available for immediate delivery.
As we require evidence of this we do not price match listings on Amazon or Ebay.
- The comparison value will be the total basket price including all delivery charges.
- The competitor's price must be available to all customers and must exclude any VIP, membership or personal discounts.
- Price matching cannot be used in conjunction with any other offer or discount.
If you would like us to match multiple items or you are a non-EU customer please contact us.
365 day returns
We want you to be completely satisfied with your purchase. So, if you change your mind we are happy to offer a refund or exchange within 365 days of purchase as long as the items have their original packaging, are unused and in a resaleable condition.
For returns or refunds, contact our customer services team with your order number on 0208 810 5249 or via e-mail: email@example.com and we will provide you with a Returns Authorisation Code (RMA) and further instructions.
You may want to return an item if:
- You are not fully satisfied with it.
- It is faulty or damaged when you received it.
- It was not as described on the website.
If you are not fully satisfied with the product
If the item is as described on the website and in good condition but you still want to return it, we will be happy to provide a refund for it. We simply need to receive it in the same condition as when you received it.
Please note that you will have to bear the cost of returning the item. Also, the initial packaging and postage charge is not refundable. All items returned will be inspected upon arrival and a refund will then be issued.
If the product is faulty, damaged or not as described on the website
Provided that you notify us within 7 days of receiving your delivery, if goods are established to be faulty, received damaged or you have simply not received what you ordered, then we will either exchange them or we will collect them and provide a full refund at no extra cost to you. We will also bear the cost of the return wherever a return is applicable.
If the damage to an item is deemed to be malicious, no refund (product, delivery charge, nor return postage) will be made.
To exchange a faulty or damaged item, we may ask you to email us a picture of the item as you received it. We may then send a replacement to you without you having to return the item to us. Please note that this only applies to specific items.
All returns must have the RMA number clearly marked on the packaging. Failure to do this may result in a delay. We aim to process any applicable refunds within 7 days of receipt of the goods at our warehouse. For security reasons we cannot refund a different card to the one you made the original purchase with and we can only send out replacement items to the address used in your original order.
Please do not post an item to us before talking to us first.
Returns addressReturns Department
278 Abbeydale Road
To avoid disappointment, please write to us or call us on 0208 810 5249 before returning an item.
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