Elgate London Building Collection

365 day returns

We want you to be completely satisfied with your purchase. So, if you change your mind we are happy to offer a refund or exchange within 365 days of purchase as long as the items have their original packaging, are unused and in a resaleable condition.

For returns or refunds, contact our customer services team with your order number on 0208 810 5249 or via e-mail: info@mahahome.com and we will provide you with a Returns Authorisation Code (RMA) and further instructions.

You may want to return an item if:

• You are not fully satisfied with it.
• It is faulty or damaged when you received it.
• It was not as described on the website.

If you are not fully satisfied with the product

If the item is as described on the website and in good condition but you still want to return it, we will be happy to provide a refund for it. We simply need to receive it in the same condition as when you received it.
Please note that you will have to bear the cost of returning the item. Also, the initial packaging and postage charge is not refundable. All items returned will be inspected upon arrival and a refund will then be issued.

If the product is faulty, damaged or not as described on the website

Provided that you notify us within 7 days of receiving your delivery, if goods are established to be faulty, received damaged or you have simply not received what you ordered, then we will either exchange them or we will collect them and provide a full refund at no extra cost to you. We will also bear the cost of the return wherever a return is applicable.

If the damage to an item is deemed to be malicious, no refund (product, delivery charge, nor return postage) will be made.

To exchange a faulty or damaged item, we may ask you to email us a picture of the item as you received it. We may then send a replacement to you without you having to return the item to us. Please note that this only applies to specific items.

All returns must have the RMA number clearly marked on the packaging. Failure to do this may result in a delay. We aim to process any applicable refunds within 7 days of receipt of the goods at our warehouse. For security reasons we cannot refund a different card to the one you made the original purchase with and we can only send out replacement items to the address used in your original order.

Please do not post an item to us before talking to us first.

Returns address

To avoid disappointment, please write to us or call us on 0208 810 5249 before returning an item.

We have been trading as a retailer of household goods on London’s high streets since 1994 under the trading name 'Select & Save'. Mahahome.com is our online store, with our offices and warehouse based in Wembley, London.

We take pride in having a reputation built on our comprehensive product range and on the personal customer service that we offer.

Mahahome.com ships to customers nationwide, and we aim to continue to build on our ability to be flexible and respond to the needs of our customers.

Our buyers strive to source good quality products at a price that offers great value for money to our customers. The Mahahome.com assortment offers branded products from leading suppliers, exclusive lines and own brand merchandise.

We hope you will find items for every area of the home, from kitchenware and household storage products to gardening and DIY. We have a selection of over 15,000 products in stock and available to buy in our stores and online.

If you do not find what you are looking for our team are happy to source specific items through our well-established relationships with manufacturers and distributors in the housewares sector.